Get to know where and how find the logs as well as get familiar with common question on this matter.

My account is under suspect and withdrawal request on Hold, Why?

There are many factors on which we pay attention but we can’t disclose the way and mechanism of how we detected suspicious activity. You don’t have to worry if you did nothing wrong.

Where to find the logs and how to send them?

To get the logs simply:
> Go to the withdrawal page of the mining game
> find the button “LOGS”
> Click on it
> Input the code 5372
> Done, LOGs automatically sent to us.

How long the check-ups will take?

It may take from 3-7 working days since SUSPECT notification.

How do I understand the result of check ups?

*If everything is fine from your side, your withdrawal request will processed and you get a notification email.

*If we find signs of unfair play we simply ban you without any explanations. Once your account is banned you will get an email notification

Created: October 28, 2023